AI chatbot for business: answers from your data, with sources.
The AI chatbot is the chat front end of the RAGSuite Engine, the knowledge engine for your data. It answers questions from your team and your customers from your documents and apps, with a source on every answer, in your intranet, on your website and in the mobile app. Included in every plan.
Key takeaways
- The AI chatbot answers from your documents and apps, not from general internet knowledge.
- Every answer names its source, your team and your customers can check it.
- It runs in your intranet, on your website and in the mobile app.
- Run it in RAGSuite Engine or on your own server.
What is an AI chatbot for business?
An AI chatbot for business is a chat that answers questions from your company’s knowledge: handbooks, policies, product data, wikis. Before every answer it finds the matching passages and writes a short answer from them. Follow-up questions keep the context.
Unlike a general chatbot it knows your content, names the source and is as current as your documents.
AI chatbot on your data or a general chatbot?
| Criterion | General AI chatbot | AI chatbot with RAGSuite |
|---|---|---|
| Knowledge | The provider’s training data | Your documents and apps |
| Source | Usually none | ✓ on every answer |
| Freshness | Last training cut-off | As current as your sources |
| Where it runs | In the provider’s app | Intranet, website, mobile app |
| Data | With the provider, often outside the EU | RAGSuite Engine or your server |
What RAGSuite’s AI chatbot can do.
Answers with sources
Every answer links the passage. If you want, it only answers when it finds a source.
Feedback built in
Thumbs, stars and reasons show where content is missing.
Model per project
Large models, EU providers or, self-hosted, local models.
Voice and read-aloud
Voice input and read-aloud in the widget; answers stream in.
Set up an AI chatbot, without code.
Connect sources
Upload files, crawl your website or connect SharePoint, Confluence and more.
Set behaviour
Greeting, tone, answer length and rules, such as “only answer with a source”.
Adjust the look
Colours and greeting in every plan; logo and title in the RAGSuite Engine and Enterprise.
Embed
In your intranet, on your website or in the mobile app, with one snippet.
What companies use AI chatbots for.
AI chatbot in customer service
Answer questions on products, delivery and warranty on your website: around the clock, with sources.
Website chatbot →Internal chatbot for staff
Policies, processes and IT questions in the intranet, instead of emails to HR and IT.
AI knowledge base →On the go
Field staff and technicians ask in the mobile app, with the same sources.
Mobile app →Our clients in the housing sector cannot send tenant data to a US cloud. RAGSuite lets us give them a real AI assistant that never leaves their building.
AI chatbot providers: what businesses should check.
Before you introduce an AI chatbot, settle six questions: where do the answers come from? Does every answer name a source? Where do documents, index and history live? Which models can you choose? Who sees which content? And what does it cost per month, even with many questions?
RAGSuite answers them like this: answers from your sources with a source, data in the RAGSuite Engine or on your server, a model per project, separation by projects and roles, fixed plan prices from €39 a month.
Where does the data go?
In RAGSuite Engine, documents, search index and history live in a data centre in Germany. Self-hosted, everything stays on your servers. Only the question and the matching passages go to the language model, never whole documents. With a local model, self-hosted, no request leaves your network.
Questions about the AI chatbot for business.
What is an AI chatbot for business?
An AI chatbot for business is a chat that answers questions from your own documents and apps instead of general internet knowledge. Before every answer it finds the matching passages and names them as the source. It runs in your intranet, on your website or in the mobile app, in the RAGSuite Engine or on your server.
What does an AI chatbot for business cost?
RAGSuite Engine comes in four plans from €39 a month, credits included or with your own API key. Self-hosted, the Community Edition is free; you then cover servers and the language model yourself. Enterprise for your own servers is on request. There is no price per conversation.
Is the AI chatbot suitable for customer service?
Yes. On your website it answers customer questions on products, delivery or warranty from your service content, around the clock and with sources. A notice in the widget shows customers that they are talking to an AI. Where no source fits, it can point to your contact form or hotline.
Does the chatbot store the history?
Yes, questions, answers and timestamps are stored so you can analyse feedback. You can switch storage off for chat and search and set an automatic deletion period. The audit log shows 15 days in the Community Edition, and the full history with export in the RAGSuite Engine and Enterprise.
Can we adapt the chatbot to our brand?
Yes. You adjust colours and greeting in every plan. Your own logo, title and brand link in the widget come with the RAGSuite Engine and Enterprise. A full white label without the RAGSuite notice and with your own widget domain is available by agreement, for partners on every client licence.
Which language models does the chatbot use?
In the RAGSuite Engine you choose per project from models of large providers and EU-based providers; the location is shown. Self-hosted, local models via Ollama, vLLM or any OpenAI-compatible endpoint are added. You can switch the model at any time without re-ingesting your sources.
An AI chatbot that names its source on every answer.
Try it free for 7 days in the RAGSuite Engine with your own documents, or book a demo.