AI knowledge base for business: answers with sources.
Your company knowledge sits in handbooks, wikis and shared drives. The RAGSuite Engine turns it into an AI knowledge base: your team asks in plain language and gets answers from your own documents, with a source to check. Ready at once in the RAGSuite Engine, or on your own server.
„How do I apply for parental leave?“
At least seven weeks before it starts, in writing to HR. The form is in the HR portal under Requests.
„How do I get access to the CRM?“
Raise a ticket in the service portal, category Access. Your team lead approves it and access is live within one working day.
„Which discount applies from 50 licences?“
From 50 licences, tier B applies with 12% off list price. For more than 200 licences, sales prepares an individual quote.
Key takeaways
- An AI knowledge base answers questions from your documents and apps, every answer with a source.
- RAGSuite joins files, websites, SharePoint, Confluence and more in one search index.
- Start in minutes in the RAGSuite Engine, or self-hosted on your servers.
- Feedback shows which content is missing or outdated.
What is an AI knowledge base for business?
An AI knowledge base links your documents, websites and apps to a language model. For every question it finds the matching passages and writes an answer with a source. Your team finds information without digging through folders and wikis, and can check every answer. New colleagues find their way faster, and experts stop answering the same question for the tenth time.
The notice period is three months to the end of a quarter. 1 Price increases above 5% trigger a special termination right. 2
… may be terminated with three months’ notice to the end of a quarter …
Wiki, search or AI knowledge base?
| Criterion | Wiki | Keyword search | AI knowledge base |
|---|---|---|---|
| Ask a question | – | Keywords only | In plain language |
| Result | A page to read | List of hits | Answer with source |
| Several sources | The wiki only | Depends on system | Files, websites, apps |
| Upkeep | Write pages | Maintain index | Connect sources, use feedback |
Your wiki stays valuable: it is one of the best sources for the AI knowledge base. RAGSuite reads in Confluence and other stores and makes their knowledge available by question, you move nothing and rewrite nothing.
What teams use an AI knowledge base for.
HR and onboarding
Leave, travel, parental leave: answers from handbook and works agreements.
IT support
VPN, passwords, software, from the IT wiki, without a ticket.
Sales and quotes
Find product data, price lists and contracts in seconds.
Service on the website
Answer customer questions from your service pages, with sources.
Website chatbot →AI knowledge management: maintain knowledge instead of searching for it.
Classic knowledge management rarely fails for lack of will, but for lack of time: pages go stale, shares grow, and nobody knows which document applies. An AI knowledge base turns this around. Your team simply asks, and the questions themselves show which knowledge is needed.
In the dashboard you see the most frequent questions, answers without a matching source and poorly rated answers. That becomes a clear list: this document is missing, that one is outdated, this area needs a better source. Departments maintain content where it matters instead of tidying everything at once.
Build an AI knowledge base, in four steps.
Choose sources
Start with one team and the documents people ask about most.
Connect or upload
Upload files, crawl the website, connect SharePoint or Confluence.
Set model and behaviour
Choose the language model, set tone and rules, such as “only answer with a source”.
Roll out and improve
Embed search or the chatbot in the intranet, review feedback, add sources.
Answers your team can check.
Every answer links the passage it comes from. If you want, RAGSuite only answers when it finds a source, and otherwise says honestly that no matching passage exists. Thumbs, stars and reasons show you where documents are missing or outdated.
Where your knowledge lives: RAGSuite Engine or your server.
In RAGSuite Engine we run RAGSuite for you: documents, search index and history live in a data centre in Germany, with no servers of your own. Self-hosted, everything stays on your servers or with a host of your choice; with a local language model nothing leaves your network.
Either way, only the question and the matching passages go to an external language model, never whole documents.
What an AI knowledge base costs.
| Plan | For whom | Price |
|---|---|---|
| Community | Teams with their own IT who run it themselves | Free, open source |
| RAGSuite Engine | Teams without servers, start in minutes | Plans from €39 a month, credits included |
| Enterprise | Self-hosted with the full feature set and support | On request |
Questions about the AI knowledge base.
What is an AI knowledge base for business?
An AI knowledge base answers questions from your company’s knowledge. It links documents, websites and apps to a language model, finds the matching passages for every question and writes an answer with a source. Your team finds information without searching folders and wikis themselves.
How do I build an AI knowledge base?
Start small: one team, the documents people ask about most. Connect these sources, choose a language model and set the answer behaviour. Then embed search or the chatbot in your intranet and improve based on feedback. In the RAGSuite Engine the first test takes an afternoon.
Which documents can RAGSuite search?
Websites via crawling, PDF, DOCX and TXT files, and content from SharePoint, Confluence, Google Drive, Notion, Slack, Gmail and n8n. You re-ingest websites as needed; MCP adds more tools. Every connector is included in every plan, the free Community Edition too.
Can the AI give wrong answers?
Yes, like any language model it can be wrong. RAGSuite lowers the risk: answers are built from passages in your documents, every answer names its source, and if you want the chatbot only answers when it finds a source. That way your team checks before acting.
Where do our documents live?
In RAGSuite Engine, documents, search index and history live in a data centre in Germany. Self-hosted, they stay on your servers or with a host of your choice. Only the question and the matching passages go to an external language model; with a local model, self-hosted, nothing leaves your network.
What does an AI knowledge base with RAGSuite cost?
Self-hosted, the Community Edition is free and open source; you cover servers and the model. The RAGSuite Engine comes in four plans from €39 a month, credits included. Enterprise for your own servers with the full feature set is on request. The AI cost calculator helps you compare.
Your AI knowledge base, with your own documents.
Try RAGSuite free for 7 days in the RAGSuite Engine, or we work out in a demo which documents to start with.